Wass
Refund & cancellation policy
We keep this simple on purpose: monthly plans, clear prices, and one honest rule about refunds — stated before you ever pay.
1. Billing at a glance
- Free (৳0) never expires and never asks for a card.
- Pro (৳99/month) and Family (৳199/month) are billed monthly in advance via bKash or Nagad, paid manually to the account we give you in chat.
- Your plan starts when the payment is confirmed and runs for 30 days from that day.
2. Refunds — the honest rule
All paid purchases are final: non-refundable and non-cancelable for the period you bought. This is stated on the pricing page and in chat before you pay — you always get to try the Free plan first, so paid plans are a deliberate, low-risk decision (less than two cups of cha).
3. Cancellation
- Cancelling simply means not renewing. There is no auto-charge: nobody pulls money from your bKash automatically.
- To stop renewing, message “cancel plan” in chat before your next payment. Your plan runs to the end of the paid period, then drops to Free automatically.
- When a plan ends, features above the Free limits stop; your data follows the retention windows in the privacy policy (nothing is deleted the moment you downgrade).
4. When we will make it right
Even though purchases are final, we will put things right if we got them wrong. Contact us if:
- you paid but your plan was never activated — we activate it same-day or refund the full amount;
- you were charged twice for the same period — we refund the duplicate;
- a payment error on our side made you pay the wrong amount — we correct it, refunding the difference.
Approved refunds are returned to the bKash/Nagad number the payment came from, normally within 7 working days.
5. Service problems
If a verified outage meaningfully interrupts your paid plan, tell us — we extend your plan by the time lost, or credit the equivalent days. We do not refund partial periods for interruptions otherwise, because the subscription covers support and development too.
6. How to request anything
Message Wass in chat with your number and payment TrxID, or email hello@wass.app. We reply within one working day, seven days a week.
7. Changes to this policy
Updates appear on this page with a new date and never retroactively change a purchase you already made. See also our terms of service.